Refund policy

We want you and your new bird to be happy together! Please read our refund policy carefully to understand your options.
Live Birds

Due to the sensitive nature of live animals, we generally do not offer refunds or exchanges for live birds once they have left our premises. We take great care to ensure the health and well-being of all our birds before they go to their new homes.
However, we understand that unforeseen circumstances can arise. If your bird exhibits signs of illness within 48 hours of purchase, please contact us immediately. We require:

  • Veterinary documentation: A statement from a qualified avian veterinarian confirming the illness and its diagnosis within the 48-hour period.
  • Prompt notification: You must notify us as soon as possible after noticing any issues.


Upon review of the veterinary documentation, we will assess the situation on a case-by-case basis. This may result in:

  • A store credit for the value of the bird.
  • An exchange for another bird of equal value, if available.
  • In rare circumstances, a partial refund may be considered.


We are not responsible for illnesses or injuries that occur after the 48-hour period or that are due to improper care, environment, or accidents in your home.

Bird Supplies & Accessories
You may return most unused and unopened bird supplies and accessories within 14 days of purchase for a full refund or exchange. To be eligible for a return:

  • The item must be in its original packaging.
  • The item must be in resalable condition, free from any damage or signs of use.
  • You must provide the original receipt or proof of purchase.


We cannot accept returns on:

  • Used or opened food, treats, or supplements.
  • Used cages, toys, or perches due to hygiene reasons.
  • Items that have been damaged after purchase.


How to Initiate a Return or Discuss a Concern

If you need to discuss a concern about a live bird or return an item, please:

  1. Contact us at [beckysfeatheredfriends@gmail.com] within the specified time frame.
  2. Be prepared to provide your proof of purchase.

We are committed to the health and happiness of our birds and our customers. Please don't hesitate to reach out if you have any questions or concerns.


Please email beckysfeatheredfriends@gmail.com with any questions.